This is a one-day awareness course for those requiring an introduction to the ISO 9001:2015 International Standard.
Course Content
The course content includes the following:
- Introduction
- What is Quality
- The ISO 9001 Series
- Context of the Organisation
- Leadership
- Planning and Risk Management
- Support
- Operations
- Performance Evaluation
- Improvement
A complete set of course notes, and a document pack will be provided to all delegates.
Course Objectives
- To explain the history and development of ISO 9001
- To identify internal and external context
- To understand how to determine scope and boundaries
- How to identify the needs and expectations of interested parties
- To explain the new risk-based thinking approach
- Understand the requirements of ISO 9001:2015 and how to implement them
Additional information on what you will learn is available below in 'Resources'.
Who Should Attend?
The course is designed for anyone requiring an understanding of ISO 9001:2015.
Course Package Details
Duration: One Day
Time: 9:30am - 4:00pm
Price: £250 per delegate (this includes refreshments and lunch)
The biggest room in the world is the room for improvement.
- Helmut Schmidt Chancellor of the Federal Republic of Germany from 1974 to 1982
Introduction to ISO9001:2015
Quality Management Systems are relevant to all organisations large or small, public or private, manufacturing or service.
ISO 9001:2015 is the internationally recognised standard for Quality Management Systems. It provides organisations with a framework and set of principles that ensure a common-sense approach to the management of business activities to consistently achieve customer satisfaction.
Any organisation can benefit from implementing ISO 9001:2015 as its requirements are underpinned by the 7 Management Principles:
- To explain the history and development of ISO 9001
- To identify internal and external context
- To understand how to determine scope and boundaries
- How to identify the needs and expectations of interested parties
- To explain the new risk-based thinking approach
- Understand the requirements of ISO 9001:2015 and how to implement them
The Plan, Do, Check and Action (PDCA) structure from ISO9001:2015 is available below in 'Resources'.
How organisation benefit from ISO9001:2015 Certification
- Reductions in costs, mistakes and defects due to improved quality and business planning
- Reductions in levels of customer complaints and the raising of customer satisfaction levels by correctly determining and achieving customer requirements. As a result, when you have higher rates of customer satisfaction, you see higher rates of repeat business
- An increase in productivity and efficiency as a result of improved quality management and awareness since the process approach examines each process within your company, as well as how those
- A consistent approach to procedures and processes by developing “best practices”
- Organisations improve their ability to win more business, particularly where procurement specifications require certification as a condition to supply and PQQ requirements
A PDF document outlining the ISO9001:2015 Clauses is available below in 'Resources'.
Resources:
The referenced materials above can be downloaded here: